Details: Savvis Culture:Savvis, which merged with CenturyLink in July 2011, is an outsourcing provider of managed computing and network infrastructure for IT applications. By outsourcing to Savvis, enterprises can focus on their core business while Savvis ensures the quality of their IT infrastructure. Leading IT organizations around the world have selected Savvis to help them improve their service levels, reduce capital expense and deal with the rising costs of bandwidth, energy, real estate, staff and expertise. As a pioneer in utility computing, Savvis understands and harnesses the latest advances in technology such as virtualization, cloud computing and support process automation.The SAVVIS Solutions Design Engineer is accountable for technical sales support of all SAVVIS products and services including: Intelligent IP networks, outsourced infrastructure solutions (managed and un-managed), Content Delivery, security, VPN connections, managed voice and specialized application suites. Responsibilities include preparing customer presentations, architectural designs, and bid responses. Solutions Engineers are also responsible for providing technical training for the sales force.Position Objectives: The overall objectives of the position are:Provide technical support to help drive revenue through all sales channels,Present SAVVIS capabilities to customers & prospects,Develop & present preliminary technical designs for customer solutions,Provide technical training to the sales teams,Work with Product Management to help drive appropriate product enhancements,Engage Professional Services team to complement customer solutions.Essential duties:Perform consultative, solutions-based design for Internet-centric business clients who desire outsourced infrastructure options to enhance their own technical capabilities,Understand power, cooling and other environmental constraints on a client’s outsourced infrastructure,Pre-sales design and implementation expertise in Enterprise/WAN service integration,Field technical questions from prospects and clients.Determine client requirements and provide designs for Internet connectivity, security, IP VPN connections, Voice Over IP and hosted voice services, and Managed Hosting,Provide consultative services based on prospect’s requirements and available SAVVIS product offerings,Represent SAVVIS technical capabilities to prospective customers and existing customer base, and influence customer expectations according to product and network management capabilities and constraints,Present SAVVIS proposed solutions in a professional business environment, demonstrating salesmanship,Develop and grow technical knowledge base in Internet, ATM, networking equipment, network and routing protocols, voice over IP and related protocols including SIP, voice compression, hosting environment, applications, and other peer-to-peer applications such as Instant Messaging,Provide post-sale support to installation personnel as needed to clarify service expectations; including providing diagrams, verbal explanation, and written documentation,Present technical training to new and existing sales and Sales Support personnel,Meet and exceed management targets for number of customer contacts, number and complexity of sales opportunities supported, and training completed,Provide technology consulting for internal contacts in Product Management and Marketing, and translate prospective customer requirements into recommendations for new or enhanced products and features,Ensure compliance with all Policies and Procedures,Attend company and regional meetings as required, maintain peer relationships and understand and utilize company resources.Required skills: Complete understanding of the sales process,Proficient with common office applications, including MS Outlook, MS Excel, and MS Visio,Excellent organizational, interpersonal, and communication skills (oral, written and presentation),Experience performing needs assessments, and making recommendations based on the discovered needs,Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability,Ability and willingness to share knowledge and expertise among various organizations within the company,Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer,Ability to work in a team environment and demonstrate strong problem solving skills,Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines,Ability to multi-task and work multiple projects simultaneously.Desired skills: • Knowledge and at least four years experience in IP networking, including hubs, switches, routers, firewalls, load-balancing equipment, and LAN/WAN technologies (Ethernet, IP VPN, Frame Relay, ATM)• 1+ year experience in Voice over IP (telecom, networking, enterprise) including experience with VoIP protocols such SIP and H.323, G.711 and G.729. Experience with video conferencing over IP a plus.• Experience with hosted voice applications such as conference calling, disaster recovery and personal mobility products.• Experience with enterprise and carrier voice over IP systems and solutions from key vendors, including but not limited to Cisco, Avaya, Nortel and/or Mitel.• Knowledge and at least two years experience in design of distributed, high availability server-based network computing infrastructures. Storage network experience is desirable. Compaq and Sun experience preferred.• Knowledge and at least two years experience in configuration and support of Microsoft Windows, UNIX, or Solaris operating systems, including remote management.• Knowledge of computer environmental facilities including power distribution, uninterruptible power switching systems, generators, air handling equipment, cabling and cable management systems, fire suppression, and security.• Web application design experience in Microsoft Internet Information Server (IIS), Apache, and Netscape/iPlanet.• Preferred knowledge: Oracle, Sybase SQL, Cisco, Juniper, and Checkpoint.Education or Equivalent Experience:Bachelor’s degree in Engineering/MIS/Computer Science/Telecom or equivalent work experience5 + years of experience as a Solutions Engineer, Hosting/Network Support engineer (telecom, networking, ISP, hosting), or related operational engineering role.Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. No phone calls, please.
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