Details: Job Summary and MissionThis job contributes to Starbucks success by ensuring the stability of enterprise wide Information Technology operating systems and networks through problem identification and analysis, system design, and planning activities. Establishes standards appropriate to skill level. Designs, documents and implements moderate to complex technical solutions. Reviews technical documentation and design documents of lower level engineers. May direct the work of other junior system engineers. Provides second through fourth level support of a continuously-operational production environment.Models and acts in accordance with Starbucks guiding principles.Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Coaches and mentors other less experienced team members. Performs cross-training and facilitates information sharing among team members.Collaborates with team members to recommend new technical solutions and system processes.Designs, develops, implements and documents moderate to complex technical solutions and ensure deliverables are high quality and meet business expectations.Performs general system management, including installation, configuration, and maintenance of monitoring platform tools and systems.Participates in, leads and mentors others to translate business requirements into technical designs. May act as senior technical expert to consult with and analyze the business needs. Ensures compliance with standards for designing and deploying technical solutions.Performs system design, consulting, and participates in planning activities for medium to large projects. Participates in cross functional projects as a technical resource and technical lead as a subject matter expert.Participates in product evaluations, gathering system requirements, testing, recommending and implementing solutionsMay direct the work and review the designs of other less experienced system engineers. May direct and lead small to medium sized internal projects and sustainment efforts.Resolves and helps mitigate production infrastructure issues and assists less experienced engineers as needed. Works with other business and technology teams to support resolution of issues. Participates in second through fourth level troubleshooting and problem management. Participates in a pager rotation, providing continuous support for the production environment.May participate in pager rotation.
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