Details: T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.Duties and Responsibilities:Analyze business and technical requirements and apply technical and analytical skills to developing appropriate solutions and designs for the following applications:Skills based routing, vectoring and predictive call deliveryAvaya Integrated Management Site AdministratorAvaya suite of tools and Applications - CMS, One X *,Agent/Communicator, DMCC and PDSALI Solutions - Applications: OnQ & Call Tech - Supporting the dialing campaignCall Management Systems ; VoIP monitoring tools; Quality Monitoring tools; IP LAN and WAN for transport of VoIP communication, SIP(entry level)Verint - Impact360 / (Call/Screen recording solution) Integration with Cisco ICM/CTIOS, Avaya PDS Dialer, Speech IVR and DMCCAspect Suite - TCS, RTA, ESPKnowlagent - eLearning for Agents - create and deploy eLearning courses to agent's desktops via web.Windows 7 - CCT Applications testing and validation.Regression testing on all updates / service packs for all Applications and dev. and pre-production environment.Ability to effectively transfer knowledge to team members and other work groups as a subject matter expert. (SME)Ability to work on multiple projects simultaneously from various business partners, adhere to design specs and meet aggressive deadlines.Able to design, build and implement ICM and Avaya call routing solutions from user requirements and provide appropriate documentation.
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